What Got You Here Won't Get You There: How successful people become even more successful

by Marshall Goldsmith

I regard apologizing as the most magical, healing, restorative gesture human beings can make.

80 percent of our success in learning from other people is based upon how well we listen.

I learned that 50 percent of what I was going to say was correct—maybe—but saying it wasn’t worth it.’

The best thing about saying ‘Thank you’ is that it creates closure in any potentially explosive discussion.

when leaders consistently followed up, the perception of their effectiveness jumped dramatically.

Becoming a better leader (or a better person) is a process, not an event.

If you want to change anything about yourself, the best time to start is now.