On the most elemental level, it works because people do not take feedforward as personally as feedback. Feedforward is not seen as an insult or a putdown. It is hard to get offended about a suggestion aimed at helping us get better at what we want to improve (especially if we are not forced to implement the suggestion). On a purely technical level, it works because when we receive feedforward, all we have to do is function as a listener. We can focus on hearing without having to worry about responding. When all you’re allowed to say is ‘Thank you,’ you don’t have to worry about composing a
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