Bob

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Naked service providers are so concerned about helping a client that they are willing to ask questions and make suggestions even if those questions and suggestions could turn out to be laughably wrong. They readily admit what they don't know and are quick to point out—even to celebrate—their errors because protecting their intellectual ego is not important to them. Clients
Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty
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