Kislay Chandra

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third step." And while talking, he writes it down. "Step three: SUBORDINATE everything else to the above decision. If we can squeeze only ten units from the bottleneck there is no point in doing more on the non-bottlenecks. Now, if this first gentleman is still a bottleneck and we do want more throughput, we must lift some of the load from his shoulders. Even if it means buying more machines or hiring more people." When everybody agrees, he writes the fourth step: ELEVATE the systems' constraint(s).
Critical Chain: A Business Novel
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