Principle 14. Become a learning organization through relentless reflection (hansei) and continuous improvement (kaizen). Once you have established a stable process, use continuous improvement tools to determine the root cause of inefficiencies and apply effective countermeasures. Design processes that require almost no inventory. This will make wasted time and resources visible for all to see. Once waste is exposed, have employees use a continuous improvement process (kaizen) to eliminate it. Protect the organizational knowledge base by developing stable personnel, slow
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