To illustrate the fact that most business processes are full of waste, let's say you have been promoted and you place an order for new office furniture with a genuine wood desk and ergonomic chair and drawers and compartments galore. You can't wait to get rid of that old scuffed and stained furniture you currently have. But don't turn in the old stuff just yet. For one thing, the promised delivery date is eight weeks out and, if you investigate further, the furniture is likely to be late by another month or so. Why does it take so long? Are skilled craftsmen slaving away at each piece of wood
...more
This highlight has been truncated due to consecutive passage length restrictions.
