Insecurity (the opposite of self-confidence) is a common source of trust problems. We have already noted the common temptation, in a client conversation, of jumping too soon to “the answer.” It is only human for the client to want to be understood before being ready to listen to advice. We know that, but it takes self-confidence to wait and believe that after listening and brainstorming, we will still have ample time and talent to discover the technical answer.
