But Harry has needs of his own. Harry’s also a technician. He needs more direction than The Technician can give him. He needs to know why he’s doing what he’s doing. He needs to know the result he’s accountable for and the standards against which his work is being evaluated. He also needs to know where the business is going and where his accountabilities fit into its overall strategy. To produce effectively, Harry needs something The Technician-turned-business-owner isn’t capable of giving him—a manager!
