The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It
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“In the factory Revlon manufactures cosmetics, but in the store Revlon sells hope.” The commodity is cosmetics; the product, hope.
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The truth is, nobody’s interested in the commodity. People buy feelings.
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the Position Contract is the document that identifies who’s to stand up and what they’re being counted on to produce.
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As Murray goes to work in the position of Salesperson, he also goes to work on the position of Salesperson as Vice-President/Marketing.
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Comfort makes cowards of us all.