But Harry knew this when he started. He could have told you—his new Boss—that ultimately The Boss always interferes. Harry could have told you that the work will never be done to The Boss’s satisfaction. And the reason is that The Boss always changes his mind about what needs to be done, and how.
Abdication leaves a gap in expectation--unclear goals and metrics. No framework. The key is great delegation--not only handing over responsibility but clarifying what it means to be responsible--to execute well, hit clear goals, and the recipe for the work so they understand when to change the system and make it better
