Emily

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As always, your best first move is to stop talking about issues and share your perception that the mood has changed. Ask if you have offended them in some way. Whatever their answer, remember that perception is reality when it comes to bargaining. If someone thinks they were insulted, they were. It then falls to you as a skilled negotiator to get everyone back to making the deal.
Bargaining for Advantage: Negotiation Strategies for Reasonable People
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