Patrick Sheehan

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The story becomes quite different, however, should a compliance practitioner try to stimulate a shortcut response by giving us a fraudulent signal for it. The enemy is the advertiser who seeks to create an image of popularity for a brand of toothpaste by, say, constructing a series of staged “unrehearsed-interview” commercials in which an array of actors posing as ordinary citizens praise the product. Here, where the evidence of popularity is counterfeit, we, the principle of social proof, and our shortcut response to it, are all being exploited.
Influence: The Psychology of Persuasion (Collins Business Essentials)
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