Some good follow-up questions Here are some follow-up questions you can ask to show not only that you are listening but that you care and want to help, and to identify the gaps between what people are doing, what they think they ought to be doing, and what they want to be doing: “Why?” “How can I help?” “What can I do or stop doing that would make this easier?” “What wakes you up at night?” “What are you working on that you don’t want to work on?” “Do you not want to work on it because you aren’t interested or because you think it’s not important?” “What can you do to stop working on it?”
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