The Tipping Point: How Little Things Can Make a Big Difference

by Malcolm Gladwell

When most of us want to make sure what we say is remembered, we speak with emphasis. We talk loudly, and we repeat what we have to say over and over again. Marketers feel the same way.

We all want to believe that the key to making an impact on someone lies with the inherent quality of the ideas we

Smart children cheat a little less than less-intelligent children. Girls cheat about as much as boys. Older children cheat more than younger children, and those from stable and happy homes cheat a bit less than those from unstable and unhappy homes. If you analyze the data you can find general patterns of behavioral consistency from test to test.

of us, when it comes to personality, naturally think in terms of absolutes: that a person is a certain way or is not a certain way. But what Zimbardo and Hartshorne and May are suggesting is that this is a mistake, that when we think only in terms of inherent traits and forget the role of situations, we’re deceiving ourselves about the real causes of human behavior.

Consider the following brain teaser. Suppose I give you four cards labeled with the letters A and D and the numerals 3 and 6. The rule of the game is that a card with a vowel on it always has an even number on the other side. Which of the cards would you have to turn over to prove this rule to be true? The answer is two: the A card and the three card. The overwhelming majority of people given this test, though, don’t get it right. They tend to answer just the A card, or the A and the six. It’s a hard question. But now let me pose another question. Suppose four people are drinking in a bar. One is drinking Coke. One is sixteen. One is drinking beer and one is twenty-five. Given the rule that no one under twenty-one is allowed to drink beer, which of those people’s IDs do we have to check to make sure the law is being observed? Now the answer is easy. In fact, I’m sure that almost everyone will get it right: the beer drinker and the sixteen-year-old. But, as the psychologist Leda Cosmides (who dreamt up this example) points out, it is exactly the same puzzle as the A, D, 3, and 6 puzzle. The difference is that it is framed in a way that makes it about people, instead of about numbers, and as human beings we are a lot more sophisticated about each other than we are about the abstract world.

Character, then, isn’t what we think it is or, rather, what we want it to be. It isn’t a stable, easily identifiable set of closely related traits, and it only seems that way because of a glitch in the way our brains are organized. Character is more like a bundle of habits and tendencies and interests, loosely bound together and dependent, at certain times, on circumstance and context. The reason that most of us seem to have a consistent character is that most of us are really good at controlling our environment.

The words “Oh, you’re late” had the effect of making someone who was ordinarily compassionate into someone who was indifferent to suffering — of turning someone, in that particular moment, into a different person.

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