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(Feel) Put your feelings into words. Ask: “What emotions are encouraging me to act this way?” •   (Tell story) Analyze your stories. Ask: “What story is creating these emotions?” •   (See/hear) Get back to the facts. Ask: “What have I seen or heard that supports this story? What have I seen or heard that conflicts with this story?”
Crucial Conversations: Tools for Talking When Stakes are High
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