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asking for more data. For example: •   Email. “I haven’t heard back from you in a couple of days in response to the email I sent you. I am not sure how to interpret your silence. How are you feeling about the proposal?” •   Telephone. “I wish I could see your face right now. I don’t know how you’re hearing my message, and I would hate for you to misinterpret it. Can you help me understand what you’re thinking right now?”
Crucial Conversations: Tools for Talking When Stakes are High
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