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Examine your behavior. If you find yourself moving away from dialogue, ask yourself what you’re really doing. •   Put your feelings into words. Learn to accurately identify and name the emotions behind your story. Ask: “What emotions are encouraging me to act this way?” •   Spot your story. Identify your story. Ask: “What story must I be telling to create these emotions? What story is creating these emotions?”
Crucial Conversations: Tools for Talking When Stakes are High
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