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Suzette
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Crucial Conversations: Tools for Talking When Stakes are High, by Kerry Patterson

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Learn the three signs you’re having the wrong conversation: 1.   Your emotions escalate. 2.   You walk away skeptical. 3.   You’re in a déjà vu dialogue.
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Crucial Conversations: Tools for Talking When Stakes are High
Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
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