Matthias Lambrecht

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I know this because I was told to read that book. I wrote this book from the perspective of someone who had to learn active listening the hard way. I had to learn how to submerge myself in what someone is saying. Not to interrupt. To leave pauses. To mirror. I’ve had to learn how to show empathy, to myself and others. To validate how someone else feels. To build rapport through listening. To let them find the answers, rather than sharing my own ideas. I tell you all of this to say: if I learned how to do this, anyone can. You can do this.
Deploy Empathy: A Practical Guide to Interviewing Customers
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