Ramya Raghavan Nambiar

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It turns out our attitude toward technology adoption becomes significant—at least in a marketing sense—any time we are introduced to products that require us to change our current mode of behavior or to modify other products and services we rely on. In academic terms, such change-sensitive products are called discontinuous innovations. The contrasting term, continuous innovations, refers to the normal upgrading of products that does not require us to change behavior.
Ramya Raghavan Nambiar
Change behavious
Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers
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