Ramya Raghavan Nambiar

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The chasm model represents a pattern in market development that is based on the tendency of pragmatic people to adopt new technology when they see other people like them doing the same. This causes them to hang together as a group, and the group’s initial reaction, like teenagers at a junior high dance, is to hesitate and watch. This is the chasm effect. The tendency is very deep-rooted, and so the pattern is very persistent.
Ramya Raghavan Nambiar
Pragmatic group
Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers
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