Bezos didn’t want another empathetic business philosopher to replace Onetto as the head of Amazon’s operations; he sought an uncompromising operator who could gain operating leverage by slowing down the growth of costs in the FCs relative to Amazon’s skyrocketing sales. Fulfillment expenses had jumped by 58 percent in 2011 and 40 percent in 2012. Amazon hired fifty thousand temporary workers in its domestic FCs over the 2012 holidays alone; those numbers would keep going up and up and up to meet anticipated increases in sales. The new operations leader would have to take a hard-nosed run at
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