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How will we measure the success of this change? A: Great question. We have not been able to identify a quantitative way to measure the quality of a series of S-Team decisions today, nor are we proposing a metric at this time. Comparing the two approaches will be a qualitative exercise. We propose implementing narratives for the next three months and then polling the S-Team to ask if they’re making better-informed decisions.
Working Backwards: Insights, Stories, and Secrets from Inside Amazon
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