Every relationship has a structure, even if it’s an unspoken, unclear one. A low-trust structure is one where expectations are unclear, where goals are incompatible or at odds, where people don’t know who is doing what, where the rules are ambiguous and nobody knows what the standards for success are, and where the priorities are unclear and the incentives misaligned. A high-trust structure is one where expectations are clear. Goals are shared, roles are clearly delineated, the rules and standards are articulated, and the right results are prioritized, incentivized, and rewarded—consistently,
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