Minimizing context switches and overload is not the whole story when it comes to engineering better workflows. This should guide your experiments in the short term, but in the long term, you must still monitor the key bottom line metric: the quantity and quality of valuable output you’re producing. For a knowledge work organization, this means tracking the impact of new workflows on revenue, while for an individual knowledge worker, this might describe the rate at which you’re hitting milestones or completing projects.
