“They worry that if they really pay attention or really understand the other side’s point of view, they will lose sight of what matters to them.” It’s why people listen to individuals and media that affirm their viewpoints. And it’s also why it’s so hard to refrain from jumping in to refute speakers with whom you disagree before hearing them out, much less keep from nonverbally communicating your resistance by folding your arms, sighing, or rolling your eyes. We almost can’t help ourselves because when our deeply held beliefs or positions are challenged, if there’s even a whiff that we might
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