In other words, Google found out that successful teams listened to one another. Members took turns, heard one another out, and paid attention to nonverbal cues to pick up on unspoken thoughts and feelings. This led to responses that were more considerate and on point. It also created an atmosphere of so-called psychological safety, where people were more likely to share information and ideas without fear of being talked over or dismissed.
Conversational turn-taking -> The best output on the team (2)
