Caleb Karr

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The sad truth is people have more experience with what makes them feel ignored or misunderstood than what makes them feel gratifyingly heard. Among the most frequently cited bad listening behaviors are: Interrupting Responding vaguely or illogically to what was just said Looking at a phone, watch, around the room, or otherwise away from the speaker Fidgeting (tapping on the table, frequently shifting position, clicking a pen, etc.)
You're Not Listening: What You're Missing and Why It Matters
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