Anastasia’s Kindle Notes & Highlights

You're Not Listening: What You're Missing and Why It Matters, by Kate Murphy

He doesn’t interrupt, wheedle, cajole, correct, or interject. When customers go off on tangents, he just listens, gathering intelligence.

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You're Not Listening: What You're Missing and Why It Matters

You're Not Listening: What You're Missing and Why It Matters

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