Jamie

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Listening for things you have in common and gradually building rapport is the way to engage with anyone. Interrogation doesn’t work with terrorists, so why would it work when you meet someone at a social gathering? Peppering people with appraising and personal questions like “What do you do for a living?” or “What part of town do you live in?” or “What school did you go to?” or “Are you married?” is interrogating. You’re not trying to get to know them. You’re sizing them up. It makes people reflexively defensive and will likely shift the conversation into a superficial and ...more
You're Not Listening: What You're Missing and Why It Matters
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