Guests know by Gross’s questions that she has done her homework and is knowledgeable and keenly interested in their work. When people feel known and appreciated, they are more willing to share. Gross also assures them before the interview starts that they are free to stop her at any time if she ventures into an area that feels uncomfortable. So right there, she’s established that she cares about their feelings. These are things anyone who wants to be a better listener can emulate. Demonstrate interest either by learning about people beforehand or being inquisitive in the moment. Try to find
...more
