Amy Kannel

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“The understanding, ‘What I know is different from what you know,’ is essential for effective communication to occur,” said Kenneth Savitsky, professor of psychology at Williams College and lead author of the study. “It is necessary for giving directions, for teaching a class, or for ordinary conversation. But that insight can be elusive when the ‘you’ in question is a close friend or spouse.”
You're Not Listening: What You're Missing and Why It Matters
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