She first took improv classes as a de-stressor but soon realized that part of what was making her job stressful was she was more reactive than active in her listening. “At work, it was like I was this boulder on some shore and stormy water was crashing down on me,” she said. “I didn’t see trouble before it started because I wasn’t present. I was always thinking about the next thing.” With improv training, she said, she became more aware of and sensitive to signs of an impending outburst or aggression so she could intervene before a patient acted out or before a fellow staff member got too
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