Memories of Tomorrow (Nameless: Season One, #6)

by Dean Koontz

agencies of the state are more insular and potentially more corrupt because of that insularity than are private-sector companies. Corporations must answer to stockholders and customers and defend against lawsuits of wide variety, but government agencies seldom have to answer to anyone other than sympathetic congressional committees and are largely immune from lawsuits filed by citizens whom they fail to serve or actively damage. Each agency becomes a little kingdom and builds formidable encircling walls, which often inhibits the efforts of law-enforcement officers.