User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play

by Cliff Kuang

That entire time I’ve always assumed that “making things frictionless” was an unalloyed good, right up there with science, efficient markets, and trustworthy courts. But is a user-friendly world actually the best world we can create?

The beliefs and assumptions underlying user-friendly design must be exposed to the light of day for examination and questioning by a broad audience, considering the risk of massive unintended consequences,