Donnie Berkholz

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Changing behavior inside an organization is a hard problem, and not one that is easily solved by planning on paper. Instead, it benefits from an action-oriented approach. You try something, see if it works, and if it does, you invest in the approach. This experimental approach to achieving behavior change creates a deeply agile way to approach transformation inside organizations.
Outcomes Over Output: Why customer behavior is the key metric for business success
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