Robbie Manson

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When we state our goal as an outcome, we’re either proposing some logical relationship between our work and the result we seek, or asking our teams to figure out that relationship—because we’re asking them to figure out how they might create that outcome. And once we’ve proposed that relationship, we capture it in a hypothesis, and test it with an experiment.
Outcomes Over Output: Why customer behavior is the key metric for business success
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