That word, “culture,” has become the hottest term in the corporate lexicon, not just in the United States but all over the world. Yet the way it’s often used has always seemed problematic to me. Some business leaders seem to consign it to a glossy brochure under a photo of a carefully curated group of smiling people gathered in a well-appointed office. Others seem to think they’ve developed a culture by providing gourmet meals and installing Ping-Pong tables.
