The customers of tomorrow will expect that when it comes to money, payments, credit access, etc, that it just works. Zero friction will be the rule, not the exception. In this new world, if you ask me to sign a piece of paper or visit a building to get access to a service, a post-millennial consumer won’t think you are crazy...they simply won’t understand what you are talking about. The cognitive dissonance will be acute. It would be like asking them to check their encyclopedia for the latest price of Bitcoin.
