Voice as the customer interface will result in increasing pools of financial-related behavioural, merchant and location data that sit outside the bank ecosystem within voice or aggregated technology platforms (mobile, augmented reality glasses, etc). For banks to be able to respond to your needs, they’ll need the data that captures real-time behaviour—but Alexa, Google and Siri may not share what led up to an API request for a credit facility, they may just share the request.
