Leonard

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Once you know your customers desired future state and intrinsic motivations, all that’s left is to make sure they not only believe that that future state can happen, but that you can make it happen better than anyone else.
Gap Selling: Getting the Customer to Yes: How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
by Keenan
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