Leonard

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Your product or service doesn’t matter right now. For real. Everything you do or say at this stage of the game should be entirely focused on your customers, understanding their current state, and getting to the bottom of what ails them.
Gap Selling: Getting the Customer to Yes: How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
by Keenan
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