It’s easy to become distracted, as Hastings explained in an interview with The New York Times:4 After we eventually won the Blockbuster battle, I looked back and realized all those things distracted us. They didn’t help, and they marginally hurt. The reason we won is because we improved our everyday service of shipping and delivering. That experience grounded us. Executing better on the core mission is the way to win. Luckily, the company realized this sooner rather than later, and, by turning back to its strategic framework and core mission to make people happy, it was able to get out of the
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