“What is the obstacle standing in our way that we want to tackle?” “We don’t understand enough about the problems the teachers are facing when creating courses.” “What is one step we can take to better understand this?” “User research,” said Matt. “I will line up 20 of our teachers for one-hour sessions and watch them create courses. In two weeks, I should have enough for us to identify the key pain points. Can you help me with the interviewing, Christa?” “Of course, let’s divide and conquer. Rich, can you sit in on a few so we can all be on the same page?” “Sure, I can come to about half of
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