Two major changes necessitate a deep understanding of emotion at work. The first is how much we interact with our colleagues. Today, the top skills employers seek are the ability to work on a team and the capacity to communicate verbally with others. As The Economist stated, “In modern business, collaboration is next to godliness.” But the downside to more collaboration is more conflict. We can all relate to Elaine’s famous Seinfeld line, “I had to take a sick day. I’m so sick of these people.” The second change is our relationship with our jobs. We work more than ever, we place a premium on
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