Doug Lautzenheiser

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In a world of perfect information and infinite calculating power, it might be slightly suboptimal to use these heuristics, or rules of thumb, to make decisions, but in the real world, where we have limited trustworthy data, time and calculating power, the heuristic approach is better than any other alternative.
Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life
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