ASKING THESE QUESTIONS WILL MAKE YOU A BETTER LISTENER Just to be clear, are you saying ___? At key points, repeat back a paraphrase of what you’ve heard. Can you explain what you mean by that? This is a classic “clarifying” question used by interviewers to invite people to better explain themselves. (Tone is important: Go for curious, not puzzled or antagonistic.) I imagine that made you feel __ , right? A variation of How did it make you feel? (which sounds too much like a psychiatrist’s question). And what else? The “AWE” question may be the best way to draw out deeper insights—and keep you
...more
