In the business world, the Gallup organization has developed a set of questions to assess employees’ satisfaction at work. Gallup has found that positive responses to the questions are associated with almost all the goals a typical manager would care about: the employee’s engagement, retention, productivity, and profitability—even the satisfaction of the organization’s customers. Gallup discovered that the six most revealing questions are the ones below. Notice that the final three of them might as well have been penned by Reis himself: 1. Do I know what is expected of me at work? 2. Do I have
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