BAGGAGE-HANDLING REP NO. 2: Thanks for your purchase. I understand that you are having a problem with the battery. . . . Hmm, according to our system, it looks like you’ve called several times about this, is that right? Okay, thanks. Can you tell me what you have tried already, and what has or has not worked to help preserve the battery life? Then we can take it from there instead of repeating stuff you’ve already tried. Baggage handling is responsive: It demonstrates understanding and validation of a customer’s frustrating past experience. And the effect it had on calls was stunning:
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