The review had been posted a year ago. Scanning her subsequent entries, I noticed a trend. Gradually, her string of one- and two-star pans became three- and then four-star praise. Angela L. was becoming less angry at the world, less prone to blaming others for her unhappiness (what we call externalizing). There was less raging at customer-service reps, fewer perceived slights (personalization), more self-awareness (acknowledging, in one review, that she could be difficult to please). The quantity of posts had dropped off too, making the endeavor seem less obsessive. She was approaching
...more
